Returns and Refunds
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Before pickup or delivery
You can cancel any order that has not been picked up or delivered yet. Call (661) 335-2843 with your order number. We refund the full amount, including sales tax and any delivery fee, to the card you paid with.
After pickup or delivery
You have 7 days from the day you receive an item to return it. The item must be unused, undamaged, and in the condition you received it, with all parts and hardware. Returned items are inspected before the refund.
Bring the item to the store at 13175 Harbor Blvd, Garden Grove, CA 92843. If you want us to collect it, we charge the same distance-based fee shown on our Delivery and pickup page, deducted from the refund. Delivery fees paid on the original order are not refunded.
Mattresses, pillows and bedding cannot be returned once the packaging is opened. Items sold as-is, floor models and clearance items are final sale and marked as such on the listing.
Damaged, defective or wrong item
Check your items at handover. If something arrives damaged, defective or is not what you ordered, call us within 48 hours and send photos to the number we give you. We collect the item at no charge and give you the choice of a replacement, a swap for another item, or a full refund. Damage reported after 48 hours is handled case by case.
Unavailable after payment
If an item you paid for turns out to be temporarily unavailable, we call you and offer a swap for another item or a full refund within 2 business days of telling you.
How refunds are paid
Refunds go back to the card used at checkout. We issue them within 2 business days of approving the return. Your bank usually shows the money within 5 to 10 business days after that. We do not refund in cash or to a different card.
Membership
A membership can be cancelled at any time from your account. It stays active until the end of the period already paid for and is not renewed. Membership fees are not refunded for the remaining part of a period.
Questions
Call (661) 335-2843, 10 AM to 7 PM, 7 days a week. Have your order number ready. It is on your receipt and on your account page.